FAQ
For Dealer Support, click this link.
Shoppers:
How do I purchase a QualityGuard+Plus vehicle service contract?
QualityGuard+Plus service contracts are available for sale at participating dealers. Alternatively, you can click this link or call our Sales Team directly at 844-344-5353, Mon-Fri 7:00 AM to 8:00 PM CST and Saturday 9:00 AM to 3:00 PM CST.
How much do contracts cost?
The cost of QualityGuard+Plus contracts depends on the plan you choose and your vehicle’s make, model, mileage, and year. Talk to our QualityGuard+Plus specialists or contact your local dealer for more information.
Can I buy a QualityGuard+Plus plan for a vehicle I already own?
Yes, as long as it meets the eligibility criteria, which differ by plan and coverage. Our QualityGuard+Plus specialists can help you determine which plans are available for your vehicle.
Is there financing available?
Your dealer can help finance any of our plans. For Vehicle Service Contract, CPO Wrap and Prepaid Maintenance plans, Service Payment Plan, Inc. (SPP) interest free payment plans are available for buyers without having to finance your service contract as part of the monthly payment. No credit check is required. Convenient terms for up to 24 months with monthly automatic debits on date you choose. Click SPP FAQs or call 800-346-5990.
How is this different than the warranty that comes with the vehicle?
New Vehicle and Certified Pre-Owned limited warranties are included in the vehicle’s sell price. Vehicle service contracts, aka extended warranties, are not.
QualityGuard+Plus extended protection plan service contracts supplement your vehicle manufacturer’s warranty by adding benefits (such as emergency roadside assistance and alternate transportation reimbursement) while your vehicle is covered under the manufacturer’s warranty and by paying for covered repairs after your manufacturer’s warranty has ended. Ancillary plans start immediately and cover items which are not part of the manufacturer’s warranty. Financial Protection plans help you manage vehicle asset risks and offer stability in the face of unforeseen events.
What are the benefits of a QualityGuard+Plus vehicle service contract?
It’s not always easy to cover a sudden repair cost. In fact, a recent study showed that one-third of Americans could not cover an unexpected $400 bill without borrowing. [*] Consider the peace of mind that could come from trading costly, unplanned repair bills for a small monthly investment included in your car payment.
What is a prepaid maintenance service plan?
A prepaid maintenance plan can cover things like oil changes, regularly scheduled maintenance, tire rotations and tire road hazards. These plans can be purchased at any time in a vehicle’s lifespan. There are eligibility requirements that your dealer can help you navigate.
Do your service contracts cover Leased Vehicles?
Most plans cover both leased and purchased vehicles. Plan term lengths are available that provide coverage during your entire lease. A few ancillary plans in particular cover many excess lease wear and tear charges that are often incurred when you return your vehicle at lease end.
QualityGuard+Plus Service Contract Holders:
(Hot tip – It’s very useful to keep a copy of your QualityGuard+Plus service contract in your glove box or store a PDF file or image on your phone.)
How do I get Customer Assistance?
The phone number you call depends on the type of contract you purchased:
Extended Protection Plans
Vehicle Service Contract (VSC), Certified Pre-Owned (CPO) Wrap, or Prepaid Maintenance Agreement (PMA), please call 800-647-7261.
Ancillary or Financial Protection Plans
Contracts purchased on or prior to March 31, 2025, call 800-338-2680. Contact the dealer where you purchased the plan for any additional assistance.
Contracts purchased on or after April 1, 2025, please call 800-730-6016
High-Mileage Plans
Contracts purchased June 2, 2025 and prior, please call 800-856-0990
Contracts purchased June 3, 2025 and later, please call 800-730-6016
For Roadside Assistance
If you already own a QualityGuard+Plus contract that provides for Roadside Assistance: To request service, your plan specific, 24/7 toll-free number can be found on the tab at the bottom of this web page, which can also be reached via this link – Roadside Assistance. You will need to know the type of plan you purchased so that you contact the service provider available under your contract.
Where can I take my vehicle for service?
Always attempt to take your vehicle back to the dealer that sold you a QualityGuard+Plus contract. They are the most qualified to process your claim quickly and effectively.
If this option is not feasible, please select a licensed repair facility of your choice or call Customer Assistance at (800) 647-7261 for help in locating one. All repairs must have pre-approval.
How do I verify coverage with a repair facility?
The easiest way to verify coverage is by showing the repair shop the first page of your QualityGuard+Plus contract. If that’s not handy, call the appropriate phone number listed above under Customer Assistance.
What does my service contract cover?
Contract coverages and exclusions vary based on the specific vehicle service contract purchased. Please refer to the General Contract Exclusions and Contract Provisions sections of your contract.
How do I file a claim or receive authorization for repairs?
Give the repair shop the first page of your contract and instruct them to contact the Plan Administrator to discuss what is needed to repair your vehicle and secure prior authorization before starting repairs. If a mechanical breakdown occurs outside the Administrator’s operating hours, the Administrator must be contacted the next business day. It is your responsibility to ensure authorization has been received prior to proceeding with any and all repairs. Failure to obtain authorization prior to repair may result in nonpayment. Detailed claims information is printed on your actual service contract, or you may call the plan specific phone number below for assistance:
VSC, Wrap & PMA Claims : 800-888-5245
PMA Tire Road Hazard Protection (TRH) Claims
For contracts sold before 4/30/24, log on to AgeroRider.com
For contracts sold 5/1/24 and later log on to AAA.com or email TRH Claim Customer Support
High-Mileage Plan Claims
Purchased 6/2/25 or prior 800-559-1909
Purchased 6/3/25 or later 800-730-6016 or email [email protected]
Ancillary & Financial Protection Plan Claims
Purchased March 31, 2025 and Prior
Ancillary Plan Claims (default) 888-684-9327
Ancillary Plan Appearance Protection 800-323-3521
Ancillary Plan GAP & Value Protect 888-272-5517
Ancillary Plan Lease Wear & Tear 866-910-5547 Option 3, then option 1
Purchased April 1, 2025 and Later
For GAP, Key Protection, Lease Excess Wear & Tear, 360Shield, Theft Protection, Value Protect, or Towing/Roadside Reimbursement: Go to claims.qualityguardplus-products.com
For Bundle, Extended Lease Care, Lifetime Limited Warranty, Paintless Dent Repair, Tire & Wheel, Total Loss Protection, Vehicle Care or Windshield Protection: 800-730-0616 or email [email protected]
Do you pay for the repair directly, or do I have to pay and then get reimbursed?
In most cases, we will pay your repair provider directly for the service (less any applicable deductible) as long as they have contacted your Plan Administrator for prior authorization before initiating work.
If I paid for the service myself, how do I file a claim for reimbursement?
Your contract will give you the correct information on how to file a claim. You can also call the plan-appropriate claim number listed above to ask for assistance.
Do I have a deductible?
Vehicle service contracts have a $100 deductible per visit that you pay directly to the repair facility. Prepaid Maintenance and Auxiliary Plans do not have deductibles.
If I move, do I still have coverage on my vehicle?
You may use a licensed repair facility anywhere in the United States (excluding U.S. Territories).
How do I extend, renew, or cancel my contract?
QualityGuard+Plus contracts cannot be extended or renewed, but you can cancel your contract. Read your actual contract, paying attention to the state-specific information, to find cancellation details. You may also contact your plan administrator or call Customer Service at (800) 647-7261 for more information.
If I sell my vehicle, is my contract transferable?
On most plans, you can transfer the remaining coverage to subsequent owners of the covered vehicle in the case of a private party sale only. See your contract for transfer request details. Note a transfer request must be made within the cited time frame (usually 30 days from sale date) and include the state-appropriate transfer fee.